Growatt collects information that visitors voluntarily provide through contact and quote forms, such as name, email, phone, country, company or household details, project type, and message content. This information is used to respond to solar inverter, battery storage, solar kit, monitoring, installer support, and partnership inquiries.
Project details may be used to route the request, prepare product guidance, ask for missing technical information, or improve support workflows. For example, country and grid voltage help determine which compliance references may apply, while backup-load notes help frame inverter and battery sizing conversations.
Growatt does not ask for sensitive financial credentials through website forms. Visitors should avoid submitting utility account passwords, payment details, or private tax records. If monitoring screenshots or serial numbers are shared for support, they are used to investigate the request and communicate next steps.
You may request correction or deletion of submitted contact information by writing to the support address listed on the contact page. Some records may be retained where needed for service history, compliance, fraud prevention, or legitimate business administration.